Refund Policy

Cancellation

To cancel an order, please email us at support@flowerknows.co within 24 hours of placing it, including your order number and reason for cancellation.

If you don’t receive a reply within 48 hours, check your spam folder.

Last Minute Order Changes

For any order changes or cancellations, contact us immediately after placing your order.

Never Receive Orders

If delivery fails due to personal issues (e.g., unavailable phone, incorrect address), we will notify you. Please respond within 48 hours; no compensation will be provided without a timely response.

Matters Needing Attention

If you encounter quality issues with products upon receipt, submit a compensation claim within 15 days of delivery. Claims outside this period will not be accommodated.

Addition Notes

❗Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.